Refund policy

Return and Refund Policy

By purchasing a service through our company, the customer agrees to the terms and conditions set forth in this Return and Refund Policy. It is important to read and understand these terms before placing any order.

2.1. No Refund for Processed Services: Once a service has been processed and delivered to the customer, no refund requests will be accepted, unless otherwise specified in the specific conditions of the service.

2.2. Grace Period for Refunds: If the order has not been processed within 7 days following the placement of the order, the customer is entitled to request a refund.

2.3. Deadline for Claims: The customer has a maximum of 14 days from the order date to file a claim and opt for a refund, provided that the order has not been processed.

3.1. Use of VPN and ProtonMail: Orders placed using VPN services, ProtonMail, or any method that conceals the real identity or location of the customer, will be subject to review.

3.2. Fraudulent Billing Addresses: Orders with fraudulent billing addresses will be automatically rejected. In case of fraud detection, the order will be canceled and the amount paid will be refunded to the customer without the order being processed.

To request a refund, the customer must contact our customer service, providing the details of the order and the reason for the refund request. Our team will evaluate the request and communicate the decision to the customer.

We reserve the right to modify this return and refund policy at any time. Any changes will be effective immediately after their publication on our website.